Hi, I'm Mohajjalin Khan a WordPress developer.
Aspiring WordPress Developer with over 1.5 years of experience across operations and technical customer support. Proven track record in managing CRM, retail, and F&B platforms, resolving client inquiries, and streamlining daily workflows. Combines a strong technical background in JavaScript and WordPress with expertise in tools like Figma to improve cross-functional efficiency and operational performance.
Massive output.
Discovery
A brief kickoff session to align on goals and metrics.
Build
Interactive demos and a live staging site so you monitor progress.
Launch
Optimized launch with active monitoring and 30-day support.
Tools I rely on.
A short story.
Operations Assosiate & UI/UX Designer
Managed and maintained internal web systems, student-facing web platforms, and operational web portals. Streamlined 4+ operational technical workflows, reducing system query resolution time by 30%. Administered LMS and CRM databases for 120+ active records while ensuring 100% data integrity and web stability.
Customer Support & Quality Executive
Provided technical application support, resolving daily client website issues and software configuration queries. Collaborated with cross-functional development teams to document bugs and verify software platform quality.
Customer Support Analyst
Handled 30+ daily customer inquiries using ticket management tools, achieving a 4.8/5 satisfaction rating. Collaborated with 3 cross-functional teams to implement 5+ process improvements, reducing resolution time by 30%.
Customer Support Trainee Analyst
Supported operations across 12 retail and 15 F&B locations, ensuring 100% compliance with company policies. Diagnosed and resolved hardware and software issues for 27+ store devices, minimising downtime.
Operations Officer Intern
Maintained CRM and LMS records for 50+ users, improving data retrieval efficiency by 25%. Proposed and implemented 4 UX improvements to the company website, increasing user engagement metrics.